Prithvi’s Application Maintenance Outsourcing services are backed by its strong experience, mature processes and robust delivery systems. More important, is our commitment to go beyond service level agreements (SLAs) and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.

Our Services

• Continuous Maintenance and Enhancement
• Joint Application Management

Continuous Maintenance and Enhancement

As the business landscape is changing rapidly, so is the technology that drives enterprises. Applications must quickly evolve to keep pace with changing business needs as well as shifts in technology. In addition, as business grows, the demands on existing applications will increase.

Prithvi’s Application Maintenance and Enhancement Solutions include:

• Quick turnaround of service and change requests
• Preventive maintenance to forestall problems
• Planned and phased enhancements to improve performance of applications
• Helpdesk and production support for problem and incident management
  

All of these are tied to mutually agreed SLAs. Prithvi is a flexible organization and can tailor the engagement model to suit customer’s specific needs. Our offshore transition methodologies speeds up knowledge transfer and ensures benefits of sending applications for offshore development.

Joint Application Management

Joint Application Management is a unique approach to Application Management Outsourcing. Through Joint Application Management, Prithvi helps its global partners achieve immediate cost savings and business benefits, but also build new organizational capabilities in the long term.

Many companies planning to send applications offshore, believe that to derive maximum value they must hand over control of applications to the offshore partner. This may be true in many offshore engagements, but Joint Application Management, strikes an optimal balance between value and control. Joint Application Management enables customer organizations to build offshore leadership so that they retain control, while maximizing value through the use of Prithvi’s resources and expertise.

This collaborative model delivers four tangible benefits:

• Builds offshore capability within the customer organization
• Enables the customer to develop process mastery
• Promotes innovation
• Gives control and transparency to the customer